Refunds and payment issues
Release-candidate policy for seller review before sales open.
Please inspect your drawing free of charge and check compatibility before subscribing. If a technical failure prevents the purchased repair functionality from working on a supported installation, contact support within seven days of the affected charge with your PayPal transaction ID and a description or report. The seller will review the issue and arrange a remedy or refund where appropriate. This review process does not limit any mandatory cancellation, refund or consumer rights.
Use the customer portal or PayPal to stop future renewal. Cancellation is not a refund of an existing payment. Full refunds or reversals remove the access funded by that payment; previously issued offline authorizations can remain valid for up to 72 hours. Partial refunds retain access unless the seller separately resolves the license status with you.
Do not send your PayPal password or full payment-card information. Payments and approved refunds are handled through PayPal; exchange-rate differences and payment-provider processing times are controlled by the relevant providers.